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EXIN ITIL 4 Foundation Sample Questions:

1. Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

A) Focus on value
B) Keep it simple and practical
C) Think and work holistically
D) Progress iteratively with feedback

2. What is the expected outcome from using a service value chain?

A) Service value streams
B) Value realization
C) The application of practices
D) Customer engagement

3. What is NOT within the scope of service catalogue management?

A) Fulfilment of business service requests
B) Contribution to the definition of services
C) Interfaces between all services and supporting services
D) Interfaces between the service catalogue and service portfolio

4. Where should all master copies of controlled software and documentation be stored?

A) In the definitive security library
B) In the definitive production library
C) In the definitive media library
D) In the definitive capacity library

5. What is the purpose of the 'relationship management' practice?

A) To set clear business-based targets for service performance
B) To support the agreed quality of a service handling all agreed, user-initiated service requests
C) To align the organization's practices and services with changing business needs
D) To establish and nurture the links between the organization and its stakeholders

Solutions: