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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about service offerings is CORRECT?

A) The same product can be used as a basis for more than one service offering
B) Service offerings describe how providers and consumers cooperate to co-create value
C) Each service should be described to consumers as a single service offering
D) Service offerings include the transfer of goods from the consumer to the provider

2. Which practice provides a single point of contact for users?

A) Service desk
B) Incident management
C) Service request management
D) Change control

3. Which practice nurtures links with stakeholders at strategic and tactical levels?

A) Relationship management
B) Service level management
C) Service desk
D) Supplier management

4. Which of the following terms is more suitable to describe the functionality of a service?

A) Warranty
B) Outcome
C) Utility
D) Output

5. Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A) Continual improvement
B) Service level management
C) Change enablement
D) Incident management

Solutions: