IBM C2180-275 real exam prep : Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis

The BPM analyst is recommending the playback methodology to be followed during development. When the company asks the analyst what is the basis for the playback methodology, how should the BPM analyst respond?

• A. Waterfall development
• B. Cleanroom development
• C. Iterative development
• D. V-model development

During the Process Discovery phase, the BPM analyst needs to schedule and plan for the Process Improvement and Discovery Workshop (PIDW). In planning the PIDW, what activities should the BPM analyst include on the agenda in addition to the following? 1. Prepare workshop participants. 2. Introduce BPM. 3. Identify business case overview. 4. Determine business impact.

• A. 5. Document the business process inventory and roadmap.
  6.Develop the solution approach.
  7.Discuss detailed estimates.
• B. 5. Document the business process.
  6.Develop the solution approach.
  7.Discuss findings and proposed solution.
• C. 5. Implement the business process.
  6.Develop the use cases.
  7.Discuss findings and proposed solution.
• D. 5. Demonstrate the business process playback.
  6.Develop the use cases.
  7.Discuss findings and proposed solution.

A BPM analyst is modeling the process for acquiring membership at a club. The BPM analyst interviewed the front office supervisor, who provided the following description of the first activity "Enter Application": "One of our receptionists receives a paper application from a potential client, an applicant. The receptionist first looks up the client's name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review." The BPM analyst has created the discovery map and now needs to enter information from the above description into the Details fields in Blueworks Live for the activity "Enter Application". For the activity "Enter Application", who is the Supplier?

• A. Receptionist
• B. Applicant
• C. Front Office Supervisor
• D. Manager

A project manager asks a BPM analyst to assist with defining a business case for a company based on their goals and objectives. What are key components to include in support of a business case?

• A. 1. Identify system integrations
  2.Run Process Optimizer Reports
  3.Identify business pain points
  4.Calculate user story points
• B. 1. Complete Playback 1 retrospective notes
  2.Identify Key Performance Indicators (KPIs)
  3.Develop coaches from the future process
  4.Calculate user story points
• C. 1. Establish critical success factors
  2.Identify Key Performance Indicators (KPIs)
  3.Identify business pain points
  4.Calculate Return on Investment
• D. 1. Establish critical success factors
  2.Complete Playback 1 retrospective notes
  3.Develop coaches from the future process
  4.Calculate Return on Investment

A BPM analyst is modeling the process for acquiring an account. During an interview with the customer service supervisor, the BPM analyst was provided with a Responsible, Accountable, Consulted, Informed (RACI) chart that had been created with the key roles and activities in the process.

The BPM analyst used the contents of the RACI chart to fill in the Details fields in Blueworks Live for the activity "Enter Application". According to the RACI chart for the activity "Enter Application", who is the Participant?

• A. Customer Service Agent
• B. Customer Service Supervisor
• C. Customer Account Manager
• D. Customer Relations Advisor