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Apple OS X v10.8 Troubleshooting Sample Questions:

1. What is a kernel extension in OS X?

A) A user specific software library.
B) The system for starting, stopping and managing daemons, applications, processes, and scripts.
C) A software driver that provides driver support for hardware, networking, and peripherals.
D) A place to store global system preference settings.

2. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
B) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
C) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
D) Startup from 05 X Recovery and choose the Get Help Online option.

3. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?

A) Erase the hard disk and restore from a Time Machine backup.
B) Startup in Single User mode and use command line tools to correct the permissions.
C) Open the Disk Utility and select repair disk permissions.
D) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.

4. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Applications folder on their startup disk.
B) In the Security & Privacy Systems Preference pane.
C) In the Utilities folder on their startup disk.
D) In the Utilities menu when booted to OS X Recovery.

5. Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?

A) He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
B) He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
C) He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
D) He can create a new iCloud account during initial setup using the Create a Free Apple ID button.

Solutions: