Avaya 6201.1 real exam prep : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Automatic Call Distribution (ACD)
B) Best Service Routing (BSR)
C) Expert Agent Selection (EAS)
D) Least Occupied Agent (LOA)

2. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Route-to number
B) Converse-on skill
C) Route-to digits
D) Collect digits
E) Messaging skill

3. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) List trace variables
B) list usage variable
C) Monitor variables
D) display variables

4. Which program is a custom application on the CMS?

A) Avaya Supervisor
B) High Availability Admin Sync
C) Avaya Visual Vectors Client
D) Alarm Origination Manager

5. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Data Storage Allocation on the CMS.
B) Increase the Free Space Allocation on the CMS
C) Increase the File System Partition size on the CMS.
D) Increase the number of VDNs on the Communication Manager

Solutions: