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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.
When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.
What would happen next?

A) IRC Core will not perform polling. It provides routing information from the cache.
B) ICR Core provides routing information from the cache. It then performs polling and updates the cache.
C) ICR Core performs polling and updates the cache. II then provides routine) information to this call.
D) ICR Core performs polling and provides routing information, but the cache is not updated.

2. A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)

A) $POM__HOME/logs/PIM _CmpMgr.log* log files
B) $POM_HOME/logs/PIM_CmpDir.log* log files
C) $POM_HOME/logs/CmpDirService.out* log files
D) $POM _HOME/logs/PIM_Web.log log* files
E) $POM_.HOME/logs/CmpMgrService.out* log files

3. When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)

A) The Tomcat Administration Screen
B) The graphical user interface (GUI)
C) The Remote Desktop
D) The AAEP Web administration POM menu
E) The command line interface (CLI)

4. You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?

A) Check AAEP administration System Maintenance > Log Viewer
B) Check the Avaya Aura experience Portal (AAEP) System Monitor.
C) Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
D) Look at the Application Detail Report in the AAEP administration.

5. In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
B) On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
C) On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
D) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

Solutions: