Avaya 3305 real exam prep : Avaya Aura® Experience Portal with POM Implementation and Maintenance exam

  • Exam Code: 3305
  • Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
  • Updated: Sep 11, 2026
  • Q&As: 64 Questions and Answers

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Avaya 3305 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Administration and Maintenance- Logging, reporting, and performance tuning
- System monitoring and troubleshooting
- User, role, and security management
Topic 2: Proactive Outreach Manager (POM) Implementation- Outbound dialing strategies and rules
- Campaign setup and management
- POM installation and configuration
Topic 3: Avaya Aura Experience Portal Architecture and Components- Integration with Avaya Aura platform
- System architecture and core components overview
- Media processing and call flow basics
Topic 4: Integration and Deployment- Backup and recovery procedures
- Integration with SIP, IVR, and external systems
- Deployment best practices

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question #1

Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.
When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.
What would happen next?

  • A. IRC Core will not perform polling. It provides routing information from the cache.
  • B. ICR Core provides routing information from the cache. It then performs polling and updates the cache.
  • C. ICR Core performs polling and updates the cache. II then provides routine) information to this call.
  • D. ICR Core performs polling and provides routing information, but the cache is not updated.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)

  • A. $POM__HOME/logs/PIM _CmpMgr.log* log files
  • B. $POM_HOME/logs/PIM_CmpDir.log* log files
  • C. $POM_HOME/logs/CmpDirService.out* log files
  • D. $POM _HOME/logs/PIM_Web.log log* files
  • E. $POM_.HOME/logs/CmpMgrService.out* log files
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #3

When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)

  • A. The Tomcat Administration Screen
  • B. The graphical user interface (GUI)
  • C. The Remote Desktop
  • D. The AAEP Web administration POM menu
  • E. The command line interface (CLI)
Reveal Solution  Discussion  0

Correct Answer: B,E  🗳️

Question #4

You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?

  • A. Check AAEP administration System Maintenance > Log Viewer
  • B. Check the Avaya Aura experience Portal (AAEP) System Monitor.
  • C. Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
  • D. Look at the Application Detail Report in the AAEP administration.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

  • A. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
  • B. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
  • C. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
  • D. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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