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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verify that the ACCCM CMS user database permissions on the CMS database.
B) Verify that the correct ODBC versionisinstalledon the ACCCM server.
C) Verify that a CMS Role is assigned to the agent.
D) Verily that the Synchronizer Server is running.
E) Verify that the ACCCM script isinstalledon the CMS side.

2. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) Nav360 Import Service
B) Synchronization Server
C) Schedule Server
D) ProvisioningServer

3. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
B) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
C) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
D) Verify that the extension owners ACCCM role is assigned to the New York location.

4. What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?

A) the TP address of the ACCCM server
B) the Windows 2008R2Enterprise Product Key
C) the MAC address of the ACCCM server
D) the server type and model number

5. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A) Run Windows netdiagtest.
B) Use the ODBC connector on Windows to verify communication.
C) Run Windows Dcdiag.exe tool.
D) Use the Ping command to test connectivity.

Solutions: