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EXIN ITIL 4 Foundation Sample Questions:

1. Which of the four dimensions contributes is concerned with service integration and management?

A) Partners and suppliers
B) Value streams and processes
C) Organizations and people
D) Information and technology

2. What includes governance as a component?

A) The guiding principles
B) Practices
C) The service value system
D) The service value chain

3. Which practice nurtures links with stakeholders at strategic and tactical levels?

A) Continual improvement
B) Relationship management
C) Service level management
D) Supplier management

4. Which is part of the definition of a customer?

A) A means of enabling value co-creation
B) A set of specialized organizational capabilities for enabling value
C) The role that authorizes budget for service consumption
D) The role that defines the requirements for a service

5. What is used to link activities within the service value chain?

A) Opportunity, demand and value
B) Inputs, outputs and triggers
C) Service desk
D) Service level agreements

Solutions: