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| Section | Weight | Objectives |
|---|---|---|
| Reporting Design | 12% | - Dashboards and analytics - Report definition and optimization |
| Asynchronous Processing Design | 8% | - Agents and queue processing - Background operations |
| Work Delegation Design | 10% | - Routing and assignment strategies - Workload management |
| Deployment and Testing Design | 8% | - Application packaging and migration - Testing strategy and validation |
| User Experience Design | 7% | - UI layer and responsive design - Portal and navigation structure |
| Security Design | 15% | - Access control and data protection - Authentication and authorization |
| Pega Platform Design | 13% | - Infrastructure and performance considerations - Platform architecture and layered design |
| Data Model Design | 15% | - Data integration and persistence - Data entities and relationships |
| Application Design | 13% | - Enterprise application structure - Case type and process design |
1. You are working on an insurance claims application that receives claims through email. The company receives
500 emails per hour. the insurance company promises a 24-hour response time to receives and verify the clain.
After the claim is verified. The system automatically responds with email containing the claim ID.
The application is developed in the Pega cloud environment. The production environment is currently running on premises.
What is your recommendation to ensure that insurance company can meet the 24-hour response time requirement for claims submitted by email?
A) Recommend the insurance company use an MDB listener instead of an email listener.
B) Recommend the insurance company change its policy to allow for a broader processing window.
C) Recommend the insurance company use an advanced agent to verify claims and respond.
D) Recommend the insurance company use an email lister with concurrent threats.
2. BigCo receives complaints from existing customers and new prospects that BiyCo repi irrelevant offers and products.
Which two Pega solutions do you suggest to help solve this problem? (Choose Two)
A) Pega Marketing
B) Pega Customer Service
C) Customer Decision Hub
D) Robotic Process Automation
3. BiyCo has two development projects currently in progress developed by independent teams. One team builds the Quoting application. Another team builds the Policy Administration application. Development takes place on different servers with separate rulebases.
The Quoting application is built on the Policy Administration application.
The Policy Administration application requires enhancements to support other areas of the business.
The Quoting team is notified when the Policy Administration application is versioned. The Quoting team responds by importing a HAP containing the new version.
Select the two best practices to minimize potential development conflicts and work with the most current version of the Policy Administration application. (Choose Two)
A) Share rulesets between both applications.
B) Switch between applications when modifying rules.
C) Perform branch reviews when merging brandies.
D) Periodically rebase the Policy Administration application.
4. An application consisting of a single case requires sending correspondence at a designated time with minimal delay. The existing solution uses an assignment to pause the case until an SLA invokes the escalation activity that sends the correspondence. Occasionally there is a delay in sending the correspondence.
Which two factors contribute to the delay? (Choose Two)
A) Multiple open assignments on the same case
B) Error handling for locked items
C) The number of queued SI A objects
D) Correspondence rule configuration
5. XYZ Corp requires employees to designate alternate operators to perform their work while they are on vacation. Work vacationing operators should be visible to alternate operators.
How do you configure the application to handle this requirement?
A) Modify the user portal to only display team members for which the operator has been designated an alternate. Clicking on an operator displays that operator's worklist. Assignments are opened accordingly.
B) Add a ValueList Property to Data Admin-Operator-ID. Alternate operators add vacationing persons to their ValueList. Modify the Assign Worklist report definition to include this ValueList. Modify security accordingly to allow access.
C) Define a custom Access When rule named pxAssignedToMeOr Alternate. Modify the pyUserWorkList Report Definition using this rule to display every Assign-Worklist assignment within the WorkGroup.
D) Develop an agent that transfers worklist assignments from the operator going on vacation, when that vacation starts, to the alternate operator. When vacation ends, transfer uncompleted assignments back.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C | Question # 3 Answer: A,C | Question # 4 Answer: A,C | Question # 5 Answer: A |
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