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WGU Operations Management (C215, VDC2) Sample Questions:

1. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers

A) Batch process
B) Project process
C) Continuous process
D) Line process

2. A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities:
* Production quantities are low and only a small number of homes are built efficiently.
* The facility space allows for low handling of materials.
* There is limited space available for employees to operate.
Which hybrid layout should be used to address the company's needs?

A) Process performance metrics
B) Manufacturing technology
C) Group technology
D) Statistical reduction control

3. A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?

A) When the company can no longer accurately forecast its transportation costs
B) When new federal regulations give the company a competitive advantage
C) When the company determines that distribution is no longer a core function
D) When the company's distribution costs are the lowest in the industry

4. A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted.
The demands are predicted to be:
* January: 20,000 units
* February: 17,000 units
* March: 19,000 units
* April: 21,000 units
* May: 22,000 units
* June: 24,000 units
Beginning inventory of 10,000 units should be maintained.
What is the average monthly net widget production demand for the company?

A) 21,667
B) 20,000
C) 20,500
D) 22,167

5. Which quality control tool should be used to monitor the current status or end result of a process?

A) Control chart
B) Scatter diagram
C) Flowchart
D) Checklist

Solutions: