Peoplecert ITIL-4-MSF real exam prep : ITIL 4 Specialist: Monitor, Support and Fulfil

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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which of the following automation tolls will help to integrate service desk with other practice in the service provider's value streams?

A) Reporting tools
B) Survey tools
C) Work prioritization tools
D) Workflow management tools

2. Which process has an output of 'stakeholder notifications'?

A) Ensuring that events are detected, interpreted, and if needed acted upon as quickly as possible
B) Monitoring and event management review
C) Event handling
D) Monitoring planning

3. Which of the following is a possible benefit of automatically detecting and registering incidents?

A) Reduced use of self-healing systems
B) Increased savings from incident management activities
C) Increased downtime of negatively impacted services
D) Improved ability to hide incident records from users

4. The use of an integrated information system is an important aspect of which capability level for the 'service request management' practice?

A) Level 2
B) Level 3
C) Level 4
D) Level 5

5. What is a part of the service desk manager role?

A) Acknowledging user queries
B) Triaging user queries
C) Creating and maintaining a healthy work culture
D) Providing software tools for service desk

Solutions: