IBM C9550-275 real exam prep : Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis

The Human Resources department has pre-selected 4 processes as candidates for BPM Implementation. They think all these 4 processes have equal business value. They hire a BPM analyst to identify 1 process for BPM Implementation. What questions must the BPM analyst ask in order to identify a process for implementing BPM.

• A. 1. Is there poor visibility into process performance?
  2.Does the process have ad-hoc events?
  3.Is the same data entered multiple times into multiple systems?
  4.Does this project have enough IT challenges?
• B. 1. Does the process change frequently?
  2.Are tasks being communicated informally through emails and phone calls?
  3.Is the same data entered multiple times into multiple systems?
  4.Is there poor visibility into process performance?
• C. 1. Does the process change frequently?
  2.Are tasks being communicated informally through emails and phone calls?
  3.Does this project have enough IT challenges?
  4.Does the process integrate with at least 3 systems?
• D. 1. Does the process integrate with at least 3 systems?
  2.Are tasks being communicated informally through emails and phone calls?
  3.Is the same data entered multiple times into multiple systems?
  4.Is there poor visibility into process performance?

A BPM analyst is performing a process inventory analysis at a company that has many processes and has gathered all required information to calculate a priority value for each process in order to rank them. How should the BPM analyst compute this?

• A. Count the number of activities in diagram and evaluate the complexity of the diagram to provide a value and calculate a priority value.
• B. Have the customer and the BPM analyst provide 2 different priority values independently and calculate 1 priority value.
• C. Provide a scale for each of the prioritization criterion and weigh the criteria against the processes.
• D. Provide a scale and weight for each activity in the process.

A company needs to improve their hiring process and has requested a BPM analyst to define a future state process. After analyzing the current state process, the BPM analyst found many opportunities for improvement which could lead this initiative into a 5 year project. How should the BPM analyst map the future state process?

• A. Map a short term process which includes only low effort opportunities.
• B. Map one single process which includes all improvement opportunities.
• C. Build a roadmap of processes for all releases in the next 5 years by categorizing the opportunities into individual releases.
• D. Build a short term and a long term future state process road-map through prioritization of the opportunities.

A BPM analyst is creating a process model for requesting a renovation permit. The BPM analyst is using the following description of the first activity: "One of our municipal office clerks receives a paper permit application from the local resident, an applicant. The clerk first looks up the resident's name and address in our system, then enters the information from the paper application into the system, and assigns a temporary permit number to the application. When the application entry is complete, the clerk sends it to a manager to assign it to an adjudicator." Which name should the BPM analyst use for the first task that accurately describes the activity and follows recommended naming conventions?

• A. Application Entry
• B. Clerk Receive and Enter Application
• C. Create Application
• D. Lookup name, create application, assign number, and send it to the manager

During discovery, a process owner presents the BPM analyst with over 350 Key Performance Indicators (KPIs) determined by executive management based on the goals of the company. What action should the BPM analyst recommend to the process owner?

• A. Use only the KPIs in the process that support the ability to make decisions, since these are actionable.
• B. Use all of the KPIs in the process, since they are all relevant to the different business units of the company.
• C. Use all of the KPIs in the process, since the executive team is expecting them to be implemented.
• D. Use only the KPIs in the process that are time-based, since a primary business concern
  is time.