IBM C9020-971 real exam prep : IBM Enterprise Storage Technical Support

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 08, 2026
  • Q&As: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
IBM Storage Product Overview20%- FlashSystem Family
- IBM Spectrum Storage Suite
- Storwize / SAN Volume Controller
- DS8000 Series
- XIV Storage System
Installation and Configuration25%- Hardware Installation
- System Planning and Requirements
- Software Setup and Initialization
- Network Connectivity and SAN Configuration
Maintenance and Support15%- Firmware and Software Upgrades
- Replacement Procedures
- Support Portal and Resources
Backup, Recovery and Data Protection15%- Snapshot and FlashCopy
- Replication and Mirroring
- Archive and Retention
Troubleshooting and Problem Determination25%- Diagnostic Tools and Utilities
- Connectivity and Path Failures
- Error Log Analysis
- Performance Issues

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

A customer is having difficulty with managing the heterogeneous storage infrastructure and tracking the performance of SAN-attached devices.
Which IBM product will resolve the customer's immediate concern?

  • A. IBM Director
  • B. IBM Spectrum Control
  • C. IBM Spectrum Virtualize
  • D. Fabric Manager
Answer: A
Question #2

How many ports from a full 15 module XIV Storage System are recommended initially to connect to an IBM Spectrum Virtualize Controller?

  • A. 16
  • B. 12
  • C. 24
  • D. 8
Answer: C
Question #3

What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

  • A. Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
  • B. Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
  • C. Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
  • D. Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
Answer: C

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Question #4

A customer has asked an IBM technical specialist about growth in I/O on its existing system. The specialist generated the following table:

Which tool was used to produce this table?

  • A. Batch Magic
  • B. ProtecTIER Planner
  • C. Disk Magic
  • D. Storage Tier Advisor Tool
Answer: A
Question #5

What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?

  • A. Copy Operator
  • B. Service
  • C. Security Administrator
  • D. Monitor
Answer: D

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