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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Consignment stock
B) Locked stock
C) Plant stock
D) Special stock

2. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A) CTI desktop client
B) CTI client server
C) Live activity pane
D) CTI Client adapter

3. When you create items in an installed base, which of the following item categories are supported?

A) Text
B) Product
C) Installation point
D) Registered product
E) Warranty products

4. A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?

A) Only unrestricted write access
B) Restricted read and write access
C) Unrestricted read and write access
D) Only restricted write access

5. Which field identifies a ticket as relevant for a field service scenario?

A) Leverage indicators
B) Requires Work
C) Organization
D) Processing Type

Solutions: