Cisco 840-423 real exam prep : Executing Cisco Advanced Business Value Analysis and Design Techniques

Which option is a benefit of communicating a solution in business terms?

• A. The customer IT executive can better identify how the solution affects their headcount for problem resolution.
• B. The customer is more likely to invest because Cisco or the Partner is committing to a specific level of financial benefit.
• C. The lead customer business stakeholder is given a detailed explanation about the value of most advanced technologies.
• D. The customer's business and IT personnel can have improved dialogue about the solution, its impact, and options for deployment.

Which statement describes when it is a good time to apply a "use case"?

• A. You must identify how many transactions should be included in a system test cycle.
• B. You must identify the network capacity required by a new Cisco TelePresence system.
• C. You must estimate a company's cash flow impacts from upgrading security software to the latest version.
• D. You must understand the major process steps a customer wants for collaboration among its sales force personnel.

What is the purpose of a gap analysis?

• A. Identify specific problems with execution of the customer's network management process.
• B. Identify the major capabilities that are needed but are not present today in the operating model.
• C. Increase the customer's level of awareness about Smart Solution features and value.
• D. Define new software that is required for stronger security and threat prevention.

Which statement describes a risk that is associated with relying on a customer's IT department?

• A. The business unit executive uncovers that the solution required some customization, tailoring, or configuration.
• B. The timeframe for executing the tasks may be longer than if Cisco or a Partner did this work.
• C. The IT executive takes credit for an activity which Cisco or the Partner should have executed.
• D. The total cost of implementation is lower than you originally anticipated.

Which step is important when you define pain points for a multidepartment business initiative?

• A. Avoid using customer estimates of benefits since the departments are likely overstating value and competing for funding.
• B. Ask each department to rate their priorities on a 1-10 scale of importance.
• C. Prioritize needs and opportunities across the full scope of the departments.
• D. Use a survey to gain feedback on service-level expectations for network infrastructure.