Avaya 74970X real exam prep : Avaya Oceana® Solution Support Exam

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) f785b56c-364f-4acf-9620-b723a6ca43c6
B) Eke6 qw3S2K-NyAKSJny6A
C) PfPex14xShrmrqt2A8E7eIw
D) UGZQRVhJNHhTaGlycXQYQThFN2VJdw

2. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) UCM Data Collector Database Backup
B) UCA Store Service Database Backup
C) Omni store DB Database Backup
D) Omni store DB Controller Data Store

3. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Reboot the AES server and re deploy CSC service.
B) Match the correct CSC user password In AES and CSC service.
C) Change the CSC user password in AES server and reboot AES.
D) Redeploy CSC Service and reboot Oceana Cluster 1.

4. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The Avaya Oceana agents are in READY state for the voice channel.
B) The Avaya Oceana administrators are in READY state for voice channel.
C) The Avaya Oceana agents are in READY state for the email channel.
D) The AES and CSC connections are established.

5. Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?

A) SMSVendotSnapin Service Log file
B) ORCRestService PU Log file
C) MessagingSetvice Service Log file
D) CustomerControllerService PU Logs file

Solutions: