Cisco 642-770 real exam prep : Operational Foundations for Cisco Service Provider Core Networks

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Cisco 642-770 Exam Syllabus Topics:

Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:

Question 1

Which four criteria determine when to escalate an incident to a vendor? (Choose four.)

A. CIO request from Fortune 500 company with no SLA
B. severity of incident
C. escalation procedures
D. personal relationships with vendors
E. applicable service level agreements
F. support agreement with vendor

Question 2

According to the ITIL@ v3 framework, which two statements define change success? (Choose two.)

A. No network outage after the change.
B. Change completed with minor modification to the implementation plan.
C. Successfully completed a few minutes after the change window.
D. Met request for change (RFC) criteria.

Question 3

How are unauthorized devices installed in the network identified?

A. by generating service asset and configuration reports
B. by generating service level reports
C. by generating incident management reports
D. by running change management reports

Question 4

You have just solved a troublesome network event. From a troubleshooting perspective, what is your next step?

A. Notify the service desk.
B. Close the ticket.
C. Document the problem and what you did to correct it.
D. Secure the device you performed the change on.

Question 5

What is the acronym commonly used to identify a prearranged agreement between a service team and an external service provider?

A. SLM
B. SLA
C. OLA
D. UC
E. CICS

Solutions: