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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A) configuration requests
B) skill group data
C) routing and DMP control traffic
D) Real-Time Monitoring

2. In the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, how many total lines can the CTI Desktop monitor on the Cisco Unified IP phone?

A) fivE. one ACD and four personal lines
B) four: two ACD and two personal lines
C) four: one ACD and three personal lines
D) two: one ACD and one personal lines
E) threE. one ACD and two personal lines
F) fivE. two ACD and three personal lines
G) threE. two ACD and one personal lines

3. Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A) Dialer_Interval
B) Call_Type_SG_Interval
C) Agent_Interval
D) Router_Interval
E) Agent_Skill_Group_Interval

4. Which database table is likely to be the largest in a deployment of the Cisco Unified Contact Center Enterprise deployment with the Outbound Option?

A) Peripheral_Monitor Table
B) Master_Script Table
C) Dialer_Detail Table
D) Campaign Table
E) Bucket_Intervals Table

5. Cisco provides an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
B) to size the visible network that is required between the Peripheral Gateway and the call router
C) to size the private network that is required between the Peripheral Gateway Side A and B
D) to size the private network that is required between the call routers A and B for this specific Peripheral Gateway traffic flow

Solutions: