Avaya 33160X real exam prep : Avaya Workforce Engagement Support Certified Exam

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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?

A) The user log
B) The alarm status
C) The installer log
D) The Audit viewer

2. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) Screen Recorder
B) IP Recorder
C) Replay role
D) RTP Proxy
E) Recorder Integration Service

3. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create Workgroups andworkstations
B) Create a Member Group
C) Create a LAN Data Source
D) Add Employee IDs

4. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Wfm
B) Coaching
C) Interactions
D) eLearning

5. When using the capture status tool for troubleshooting, what kind of information is collected?

A) Summary of all recorded lines
B) Summary of thresholds for CPU usage, memory, recordings, and lag time
C) Details for audio and screen capture, channels, extensions, and workstations
D) Information on adapters, data sources, recording rules, recorders, and real time monitors.

Solutions: