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This topic measures the ability of the applicants to utilize the best methodologies to solve problems; troubleshoot various problems associated with motherboards, CPUs, power, and RAM; troubleshoot RAID arrays and hard drives; troubleshoot projector, display, and video issues; troubleshoot basic mobile device problems; troubleshoot printers; troubleshoot basic wireless and wired network issues. It will also evaluate their in troubleshooting basic mobile device problems while following appropriate procedures.
This section will measure one’s understanding of UDP and TCP protocols, ports, and purposes; basic networking hardware devices; installing and configuring basic wireless and wired SOHO networks; wireless networking protocols; properties of services offered by networked hosts; concepts of network configuration; Internet network types, connection types, and features; using the relevant networking tools.
The test takers will be evaluated based on their knowledge of basic cable features, types, and purposes; common types of the connector; installing RAM types; installing and configuring storage devices; installing and configuring CPUs, add-on cards, and motherboards; different peripheral types; types and features of power supply; installing and configuring basic devices; installing and maintaining different print technologies; configuring SOHO multifunction printers/devices and settings; selecting and configuring relevant components for custom PC configurations to fulfill the customer needs or specifications.
The learners should have the skills in installing and configuring laptop components and hardware; installing components in laptop display; using the relevant laptop features; connecting and configuring ports and accessories of mobile devices; understanding different characteristics of mobile devices; using methods to carry out mobile device synchronization; configuring fundamental mobile device network connectivity with the application support.
This domain requires your skills in Cloud computing concepts, covering common Cloud models, shard resources, rapid elastic, on-demand, measured service, resource pooling, off-site email applications, metered, Cloud file storage services, virtual desktop, virtual application streaming, and Cloud-based applications. It also measures the skills of the students in installing and configuring client-side virtualization, covering an understanding of VMs purposes, resource requirements, security requirements, emulator requirements, network requirements, and hypervisor.
Topic | Details |
---|---|
Mobile Devices - 14% | |
Given a scenario, install and configure laptop hardware and components. | 1. Hardware/device replacement
|
Given a scenario, install components within the display of a laptop. | 1. Types
2. WiFi antenna connector/placement |
Given a scenario, use appropriate laptop features. | 1. Special function keys
3. Port replicator 4. Physical laptop lock and cable lock 5. Rotating/removable screens |
Compare and contrast characteristics of various types of other mobile devices. | 1. Tablets 2. Smartphones 3. Wearable technology devices
4. E-readers |
Given a scenario, connect and configure accessories and ports of other mobile devices. | 1. Connection types
2. Accessories
|
Given a scenario, configure basic mobile device network connectivity and application support. | 1. Wireless/cellular data network (enable/disable)
5. PRI updates/PRL updates/ baseband updates |
Given a scenario, use methods to perform mobile device synchronization. | 1. Synchronization methods
4. Software requirements to install the application on the PC 5. Connection types to enable synchronization |
Networking - 20% | |
Compare and contrast TCP and UDP ports, protocols, and their purposes. | 1. Ports and protocols
2. TCP vs. UDP |
Compare and contrast common networking hardware devices. | 1. Routers 2. Switches
3. Access points
13. Ethernet over Power |
Given a scenario, install and configure a basic wired/wireless SOHO network. | 1. Router/switch functionality 2. Access point settings 3. IP addressing 4. NIC configuration
5. End-user device configuration
8. Firewall settings
9. QoS
|
Compare and contrast wireless networking protocols. | 1. 802.11a 2. 802.11b 3. 802.11g 4. 802.11n 5. 802.11ac 6. Frequencies
7. Channels
9. NFC 10. RFID 11. Zigbee 12. Z-Wave 13. 3G 14. 4G 15. 5G 16. LTE |
Summarize the properties and purposes of services provided by networked hosts. | 1. Server roles
|
Explain common network configuration concepts. | 1. IP addressing
3. DHCP
5. Subnet mask 6. Gateway 7. VPN 8. VLAN 9. NAT |
Compare and contrast Internet connection types, network types, and their features. | 1. Internet connection types
2. Network types
|
Given a scenario, use appropriate networking tools. | 1. Crimper 2. Cable stripper 3. Multimeter 4. Tone generator and probe 5. Cable tester 6. Loopback plug 7. Punchdown tool 8. WiFi analyzer |
Hardware - 27% | |
Explain basic cable types, features, and their purposes. | 1. Network cables
2. Video cables
|
Identify common connector types. | 1. RJ-11 2. RJ-45 3. RS-232 4. BNC 5. RG-59 6. RG-6 7. USB 8. Micro-USB 9. Mini-USB 10. USB-C 11. DB-9 12. Lightning 13. SCSI 14. eSATA 15. Molex |
Given a scenario, install RAM types. | 1. RAM types
2. Single channel |
Given a scenario, select, install and configure storage devices. | 1. Optical drives
3. Magnetic hard drives
5. Flash
6. Configurations
|
Given a scenario, install and configure motherboards, CPUs, and add-on cards. | 1. Motherboard form factor
2. Motherboard connectors types
3. BIOS/UEFI settings
4. CMOS battery
7. Cooling mechanism
|
Explain the purposes and uses of various peripheral types. | 1. Printer 2. ADF/flatbed scanner 3. Barcode scanner/QR scanner 4. Monitors 5. VR headset 6. Optical drive types 7. Mouse 8. Keyboard 9. Touchpad 10. Signature pad 11. Game controllers 12. Camera/webcam 13. Microphone 14. Speakers 15. Headset 16. Projector
17. External storage drives |
Summarize power supply types and features. | 1. Input 115V vs. 220V 2. Output 5V vs. 12V 3. 24-pin motherboard adapter 4. Wattage rating 5. Number of devices/types of devices to be powered |
Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs. | 1. Graphic/CAD/CAM design workstation
2. Audio/video editing workstation
3. Virtualization workstation
4. Gaming PC
7. Thin client
|
Given a scenario, install and configure common devices. | 1. Desktop
|
Given a scenario, configure SOHO multifunction devices/printers and settings. | 1. Use appropriate drivers for a given operating system
2. Device sharing
3. Public/shared devices
|
Given a scenario, install and maintain various print technologies. | 1. Laser
6. 3D printers
|
Virtualization and Cloud Computing - 12% | |
Compare and contrast cloud computing concepts. | 1. Common cloud models
2. Shared resources
3. Rapid elasticity
10. Virtual application streaming/cloud-based applications
11. Virtual desktop
|
Given a scenario, set up and configure client-side virtualization. | 1. Purpose of virtual machines 2. Resource requirements 3. Emulator requirements 4. Security requirements 5. Network requirements 6. Hypervisor |
Hardware and Network Troubleshooting - 27% | |
Given a scenario, use the best practice methodology to resolve problems. | - Always consider corporate policies, procedures, and impacts before implementing changes 1. Identify the problem
2. Establish a theory of probable cause (question the obvious)
3. Test the theory to determine cause
4. Establish a plan of action to resolve the problem and implement the solution |
Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power. | 1. Common symptoms
|
Given a scenario, troubleshoot hard drives and RAID arrays. | 1. Common symptoms
|
Given a scenario, troubleshoot video, projector, and display issues. | 1. Common symptoms
|
Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures. | 1. Common symptoms
2. Disassembling processes for proper reassembly
|
Given a scenario, troubleshoot printers. | 1. Common symptoms
|
Given a scenario, troubleshoot common wired and wireless network problems. | 1. Common symptoms
|
Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
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