Oracle 1Z0-1038-21 real exam prep : Oracle Service Center 2021 Implementation Essentials

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which three statements are true about add-ins?

A) They always run locally on the machines on which the desktop application runs.
B) They always run locally to access local data.
C) They canbe added to the Custom Portal area of Oracle Service Cloud.
D) They are the visual areas of Oracle Service Cloud Agent Desktop.
E) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
F) They can be designed to create visualcomponents and not perform any integrations.

2. What are the three different types of pull policy for queues?

A) Standard
B) Advanced
C) Round Robin
D) Strict Priority
E) First Due
F) Manual

3. Which three events are available with theJavaScript API?

A) onsaveclose ()
B) enclose ()
C) onrefresh()
D) onbeforesave ()
E) ondataupdated()
F) aftersave()

4. A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?

A) Ask the agent to log in to the application again.
B) Remove the existing navigation sets and reassign them.
C) Check the agent profile for whether the appropriate navigation
D) Select the Reset Navigation Set to Profile Default option.

5. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
B) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
C) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
D) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

Solutions: