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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In the context of AICC, what does "ACD" stand for?

A) Audio Codec Device
B) Automated Call Director
C) Agent Call Desk
D) Automatic Call Distributor

2. For a predictive dialer campaign, which algorithm parameter is most crucial to optimize in order to balance agent utilization and minimize the number of abandoned calls (where a person answers but no agent is available)?

A) The average call duration.
B) The call transfer time.
C) The dialing ratio (number of lines dialed per available agent).
D) The time zone of the numbers being dialed.

3. Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?

A) CTI Server
B) ICD Router
C) UAP
D) Media Server / Fax Detection Module

4. For a global AICC deployment, which technique is used to minimize latency for agents and customers in different continents?

A) Using a global load balancer to direct users to the nearest regional AICC instance.
B) Increasing the bandwidth of the WAN links.
C) Deploying a single, centralized AICC cluster in one data center.
D) Using a single codec for all calls.

5. Which AICC capability is essential for supporting customers with disabilities, such as hearing impairments?

A) Silent monitoring.
B) High-quality audio codecs.
C) TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) support.
D) Video call functionality.

Solutions: